Email Service Issue

Incident Report for DFT Communications Network Status

Resolved

This incident has been resolved.
Posted Oct 22, 2026 - 07:43 EDT

Monitoring

Users are now able to connect to the Mail platform correctly, messages are available in webmail and clients, but some messages sent between roughly 4:00PM EDT and 5:30PM EDT may not yet be delivered to the mailbox. These messages should be delivered shortly as the mail system processes the backlog.

Services are now stable and being monitored.
Posted Oct 21, 2026 - 19:07 EDT

Investigating

We are aware of an issue affecting Netsync.net email services. Some customers may experience difficulties accessing, sending, receiving, and synchronizing messages through webmail and email applications. Our team is actively investigating and working to restore normal service as quickly as possible.
Posted Oct 21, 2026 - 16:54 EDT
This incident affected: Netsync Email.