All Systems Operational
Netsync Internet Services Operational
90 days ago
99.57 % uptime
Today
DFT Residential & Business Fiber Service Operational
90 days ago
100.0 % uptime
Today
DFT Wireless Services Operational
90 days ago
100.0 % uptime
Today
DFT-V Streaming Video Operational
90 days ago
98.55 % uptime
Today
DFT xDSL Residential & Business Internet Operational
90 days ago
99.97 % uptime
Today
DFT Hosted Voice over IP (VoIP) Operational
90 days ago
100.0 % uptime
Today
Netsync Email Operational
90 days ago
100.0 % uptime
Today
D&F Telephone Services Operational
90 days ago
99.97 % uptime
Today
Cassadaga Telephone Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 22, 2024

No incidents reported today.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 EDT
Scheduled - DFT will be performing Network Maintenance on multiple Network Systems throughout our Service Areas.

During this time, service may be briefly impaired while work is being performed. Customers should not make any changes to their equipment, endpoints, or devices.

If you have any questions, please contact DFT Repair at 716-673-3000

Jul 16, 09:28 EDT
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - This incident has been resolved. If you need assistance, please contact DFT Support & Repair at 716-673-3000
Jul 11, 21:34 EDT
Monitoring - Services have been restored and Network Operations is currently monitoring all services.
Jul 11, 19:39 EDT
Update - Electrical Utility is now allowing Restoration Crews to enter the damaged area to begin assessing repair. Due to the amount of damage caused by the tornadic activity, extensive repair will be needed to restore service, such as running new fiber optic cabling and splicing.

Any updates will passed along when received from the field.

Again, we apologize for the interruption caused by disastrous weather and are working quickly and safely to restore your Netsync Internet to full service.

Jul 11, 18:02 EDT
Update - Fiber Splicers and Crews are not able to access the site to perform necessary repairs. Once the area has been deemed safe, repairs will begin.

Network Engineers are working with carriers to move network traffic to alternative systems but no Estimated Time of Restoration is available.

Jul 11, 15:13 EDT
Update - Unfortunately, fiber optic cables were further damaged in other areas affected by yesterday's tornadic event. Another area of damage was located and cannot be accessed until Power Utilities clear the roadway and restore power. Due to the extent of the damage, we cannot provide an estimated time of complete restoration.

Customers may experience intermittent or reduced Internet Speeds until Fiber Optic Backbone connections are completely restored.

Please do not make any changes to your endpoints or equipment.

Thank you for your patience.

Jul 11, 10:51 EDT
Update - Fiber repair has commenced in areas that crews can safely access. Due to the extent of the damage, restoration delays will occur.

We apologize for the interruption and are working quickly to restore service.

Please do not make changes to your equipment.

Jul 10, 21:02 EDT
Update - Damage from this afternoon’s inclement weather is quite extensive. Repair crews will begin restoration as soon as all hazards, including live power lines have been removed.

Customers may experience impairment to their Internet service and connection until all services have been restored.

We currently do not have an estimated time of restoration. However, we will provide updates when available. Thank you for your patience.

Jul 10, 17:22 EDT
Identified - A fiber break has been identified and crews will be dispatched once the area has been deemed safe from hazards, including downed power lines.
Jul 10, 14:52 EDT
Investigating - Netsync Internet services is currently experiencing an impairment due to the storm system that moved through Western New York. Based on preliminary findings, multiple fiber routes have been damaged. Customers may experience intermittent issues with their service.

Network engineers are investigating and DFT Line crews are being dispatched to the damaged areas.

Please do not make any changes to your equipment, routers, or endpoints.

Jul 10, 13:05 EDT
Resolved - This incident has been resolved. If you need assistance please contact DFT Support & Repair at 716-673-3000
Jul 11, 21:34 EDT
Monitoring - Services have been restored and Network Operations is currently monitoring all services for any abnormalities.
Jul 11, 19:45 EDT
Update - Services have been restored and Network Operations is currently monitoring all services.
Jul 11, 19:43 EDT
Update - Services have been restored and Network Operations is currently monitoring all services.
Jul 11, 19:42 EDT
Update - Services have been restored and Network Operations is currently monitoring all services.
Jul 11, 19:40 EDT
Update - Electrical Utility is now allowing Restoration Crews to enter the damaged area to begin assessing repair. Due to the amount of damage caused by the tornadic activity, extensive repair will be needed to restore service, such as running new fiber optic cabling and splicing.

Any updates will passed along when received from the field.

Again, we apologize for the interruption caused by disastrous weather and are working quickly and safely to restore your DFT-V Services.

Jul 11, 18:01 EDT
Update - Fiber Crews are still not permitted to enter the work areas to perform repairs until all life safety and hazards are removed by the power companies. DFT Network Engineers are working on alternatives to restore service. We do not have an estimated time of restoration.
Jul 11, 15:13 EDT
Update - Unfortunately, the fiber optic cable was further damaged in other areas affected by yesterday's tornadic event. Another area of damage was located and cannot be accessed until Power Utilities clear the roadway and restore power. Due to the extent of the damage, we cannot provide an estimated time of restoration.

DFT Network Engineers are working on alternatives to restore service.

Jul 11, 10:49 EDT
Update - Fiber repair has commenced in areas that crews can safely access. Due to the extent of the damage, restoration delays will occur.

We apologize for the interruption and are working quickly to restore service.

Please do not make changes to your equipment.

Jul 10, 21:02 EDT
Update - Due to the extent of the damage from this afternoon’s inclement weather, DFT-V Is still unavailable. Outside plant personnel have been dispatched to the damaged areas and will restore service as soon as possible.

Please note Repairs to fiber optic cable cannot be done until all hazards have been cleared by other utilities

Jul 10, 17:19 EDT
Identified - Due to a major fiber break caused by this afternoons weather, DFT-V is currently unavailable.

Network Engineers are currently working on moving Network Transport to another system to restore service.

ETR is 4pm

Jul 10, 14:54 EDT
Investigating - DFT-V is currently experiencing an interruption. Network Engineers are investigating. There is no estimated time of restoration. Please do not make changes to your equipment.
Jul 10, 13:03 EDT
Jul 10, 2024
Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.